Frequently Asked Questions
Can I cancel my subscription?
If you'd like to cancel your monthly membership, you'll need to log into your account page. From there, click the ‘ Unsubscribe’ button - it’s as simple as that.
Can I exchange or return an item?
Perhaps the pair we sent you may not be your style? No problem, if this is the case you have 30 days to return the item for an exchange, we can’t refund subscription items. The item must not be open or worn.
What if i don’t like the design you have sent?
You have 30 days to return the item for an exchange. Or give it to a friend or family member - someone else might love it!
Can I subscribe to multiple products?
Of course you can, simply purchase all of the subscriptions you would like - we handle the rest.
When do my products arrive?
Your products will arrive with you 3-5 days after your “Anniversary" date. Your anniversary date is the date you first signed up to the subscription service. New products will be shipped out by us on the 1st of each month, you will receive your items 3-5 days after this date.
Can I use my Ambassador discount for the service?
Unfortunately on this occasion you won’t be able to use your discount code, as you’re receiving the items before general release and we’re covering postage costs - (So it actually works out better than your discount wink wink).
When will I be charged for my products?
You will be charged for your first months subscription on the day you sign up. After this, payments will be taken on 1st of each month. We have to take payment before the products are shipped from us each month. If there is an issue with payment we will contact you.
Where do you ship to?
Our subscription service is only available to people in the UK currently. We are looking to expand this to anywhere in the world later this year.
How are my products sent out?
Products are sent out with Royal Mail. The package will fit through any standard letter box.
When are new designs launched?
A new design will launch every month. Subscribers will get this design 3-4 weeks before it goes on general sale.