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Select an order to begin your return.
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Total
Refund to original payment method
14 working days after we receive your items
By submitting this return you agree to our Return Policy. Items must be posted back to us within 14 days of approval.
We'll be in touch within 1โ2 business days.
What happens next
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You can return your order within 30 days of the delivery date. All returned items must be unused, in their original OddBalls packaging, and in a re-saleable condition. Items returned outside of these conditions may be sent back to you and will not be refunded. We do not offer exchanges, so all approved returns are refunded only. Original delivery charges from your order are non-refundable.
Send your parcel to
OddBalls Returns
Unit L3 Intersect 19
Tyne Tunnel Trading Estate
North Shields
NE29 7UT
United Kingdom
Return postage is at your own cost, and we strongly recommend using a tracked delivery service, as we’re unable to process refunds for items that do not arrive back with us.
If your return doesn’t need posting back to us, we’ll tell you in that email.
Yes, return postage costs are the responsibility of the customer. Any postage fees paid on your original order will not be refunded.
We do not offer exchanges. Once your return has been received by our warehouse, refunds are processed within 14 working days. Youโll receive an email notification once your refund has been completed.
Yes, individual items from a bundle can be returned. If you do this, your refund will be calculated based on the value of each item within the bundle at the time you placed your order, rather than the individual product price listed on the website.
Unfortunately, underwear items that were supplied in paper packaging cannot be returned if the packaging has been opened. This applies to all underwear types, not including bralettes, and is due to hygiene reasons.
If your order included a free gift and, after your return is processed, the remaining order value falls below the free gift threshold, the free gift must also be returned. If the free gift is not returned, the value of the item will be deducted from your refund.
Yes โ as long as itโs within 30 days of delivery, unworn, and in its original packaging, we can refund it. The refund goes back to the payment method used to buy it, so it reaches whoever placed the order rather than the person who received it.
You can only return subscription items if theyโre faulty (as long as itโs unopened and in its original packaging).
No, weโre unable to accept hand-delivered returns. Our office and warehouse locations are not open or accessible to the general public.
No worries โ once we receive it back at our warehouse, weโll automatically issue a refund.
Still not sure? Email us at lookafter@myoddballs.com and weโll help.
