My email address isn't recognised?
Your email address isn't automatically created into an account, you will need to create an account using the email address linked to your subscription. Once your account is created you will be able to make any changes.
How do I amend my style/size/type?
To amend your style or size, simply log into your account and change the style or size. You need to have created an account in order to make changes.
Can I cancel my gift subscription?
As the subscription has been paid in full, once you redeem the gift it cannot be cancelled or refunded.
Can I exchange or return an item?
Perhaps the pair we sent you may not be your style? No problem, if this is the case you have 30 days to return the item for an exchange, we can’t refund subscription items. The item must not be open or worn.
What are the socks about?
Each month you will also receive a brand new pair of socks. These socks have been chosen to complement the underwear design. You will pick your size when you subscribe. If you don't like the design we are unable to exchange the socks, we hope they'll double up as a stocking filler come December!
What if i don’t like the design you have sent?
You have 30 days to return the item for an exchange. Or give it to a friend or family member - someone else might love it!
When do my products arrive?
Your products will arrive with you 3-5 working days after your “Anniversary" date. Your anniversary date is the date you first signed up to the subscription.
All subscriptions moving forwards will be shipped out by us on the 2nd/3rd of each month after payment has cleared, you will receive your items within 3-5 workings days after this date.
Can I use my Ambassador discount for the service?
Unfortunately on this occasion you won’t be able to use your discount code, as you’ve received a gift. The gift has been pre-paid in full and no further discounts can be applied.
When will I be charged for my products?
You won't be charged a penny, the gift subscription includes all costs and shipping.
Where do you ship to?
Our OddBalls subscription service is only available to people in the UK currently. We are looking to expand this to anywhere in the world later this year.