FAQs
My parcel says โdeliveredโ but I havenโt receiv...
Check safe places, ask your neighbours, or look behind bins โ it happens! If you still canโt find it, get in touch with your order number and weโll help track...
My parcel says โdeliveredโ but I havenโt receiv...
Check safe places, ask your neighbours, or look behind bins โ it happens! If you still canโt find it, get in touch with your order number and weโll help track...
Can I change my shipping address?
Yes โ but only if the order hasnโt shipped yet. Contact us as soon as possible and weโll try our best to update it before dispatch.
Can I change my shipping address?
Yes โ but only if the order hasnโt shipped yet. Contact us as soon as possible and weโll try our best to update it before dispatch.
My orderโs being returned to OddBalls โ what ha...
No worries โ once we receive it back at our warehouse, weโll be in touch to offer a resend or refund, depending on your preference.
My orderโs being returned to OddBalls โ what ha...
No worries โ once we receive it back at our warehouse, weโll be in touch to offer a resend or refund, depending on your preference.
How do I return an item to OddBalls?
Place the item(s) in their original packaging and include a note with your order number. Send your return to: OddBalls Returns Unit L3 Intersect 19 Tyne Tunnel Trading Estate North...
How do I return an item to OddBalls?
Place the item(s) in their original packaging and include a note with your order number. Send your return to: OddBalls Returns Unit L3 Intersect 19 Tyne Tunnel Trading Estate North...
What is OddBallsโ returns and exchange policy?
Youโve got 30 days from dispatch to return or exchange an item. Just make sure itโs unworn, unwashed, in its original packaging, and still has all tags attached. We donโt...
What is OddBallsโ returns and exchange policy?
Youโve got 30 days from dispatch to return or exchange an item. Just make sure itโs unworn, unwashed, in its original packaging, and still has all tags attached. We donโt...
Do I have to pay for return postage?
Yes โ return postage isnโt covered. Youโll need to use a tracked postal service and cover the cost yourself. We wonโt be able to refund items that donโt reach us...
Do I have to pay for return postage?
Yes โ return postage isnโt covered. Youโll need to use a tracked postal service and cover the cost yourself. We wonโt be able to refund items that donโt reach us...
