It’s simple - just place an order before midnight on Sunday 30th November, and we’ll automatically include a free gift with your purchase. There’s no code needed and nothing extra to add to your basket.
Nope! Your free gift will be chosen completely at random, and that’s part of the fun. Each order will receive one surprise item.
Your free gift will be added after checkout and will appear on your order confirmation email once your order has been processed. Don’t worry if you don’t see it straight away - it’s on its way!
No, your free gift will be packed and shipped along with the rest of your order, so everything arrives together in one parcel.
No minimum spend required every order placed before midnight on Sunday 30tj November qualifies for a free gift while stocks last.
Each separate order will receive one free gift, so if you make more than one purchase, you’ll get more surprises!
As free gifts are chosen at random, we can’t guarantee specific styles, or designs. Think of it as a bonus treat from us to you!
This offer is available for a limited time only - until midnight on Sunday 30th November, or while stock lasts. Once they’re gone, they’re gone!
Standard UK delivery takes 2–4 working days after dispatch. If you need your order sooner, select Express Delivery at checkout for faster shipping.
Yes – we offer Next Working Day Delivery on eligible orders placed before the cut-off time. Exact cut-off times and pricing are shown at checkout.
Absolutely – OddBalls ships across the EU and globally. International shipping options, delivery times, and costs will be displayed at checkout based on your location.
If you’re in the EU, orders under €150 won’t be charged import duties or tax. For orders over €150 or outside the EU, local charges may apply depending on your country’s regulations.
Start by checking your tracking link and allowing a few extra days (especially during peak times). If it’s still missing, drop us a message with your order number and we’ll sort it.
Check safe places, ask your neighbours, or look behind bins – it happens! If you still can’t find it, get in touch with your order number and we’ll help track it down or arrange a replacement.
Yes – but only if the order hasn’t shipped yet. Contact us as soon as possible and we’ll try our best to update it before dispatch.
No worries – once we receive it back at our warehouse, we’ll be in touch to offer a resend or refund, depending on your preference.
Any orders placed from the 1st October to the 23rd December can be returned or exchanged up until the 27th January 2026. Please be advised we DO NOT accept hand delivered returns, our office is strcitly not open/accessible to the general public. We can only accept products for a return or exchange if they are unworn, in the original packaging and in a re-saleable condition.
Place the item(s) in their original packaging and include a note with your order number. Send your return to:
OddBalls Returns
Unit L3 Intersect 19
Tyne Tunnel Trading Estate
North Shields
NE29 7UT
United Kingdom
We recommend using a tracked delivery service - just in case!
Any orders placed from the 1st October to the 23rd December can be returned or exchanged up until the 27th January 2025. Please be advised we DO NOT accept hand delivered returns, our office is strcitly not open/accessible to the general public. We can only accept products for a return or exchange if they are unworn, in the original packaging and in a re-saleable condition.
Yes – return postage isn’t covered. You’ll need to use a tracked postal service and cover the cost yourself. We won’t be able to refund items that don’t reach us without proof of delivery.
Yes – we’ll refund you the portion of the bundle price that applies to the item returned (not the full standalone product price).
If returning items means your order no longer meets the free gift threshold, please include the gift in your return—or we’ll deduct its value from your refund.
Unfortunately not—our HQ isn’t open to the public, and we can't accept returns in person.
We can only accept products for a return or exchange if they are unworn, in the original packaging and in a re-saleable condition. This is for hygiene and resale reasons.
We process refunds within 14 working days of receiving your return. You’ll get an email confirmation once it's been issued.
If your order arrives damaged, please contact our customer service team as soon as possible with your order number and photos of the damage. We’ll review the
issue and arrange a replacement or refund quickly if neccessary.
We recommend reporting any damage or faults within 3 months of receiving your order. This helps us resolve the problem quickly and ensure you get a working replacement.
Please note - any orders placed from the 1st October to the 23rd December can be returned or exchanged up until the 27th January 2025. Please be advised we DO NOT accept hand delivered returns, our office is strcitly not open/accessible to the general public. We can only accept products for a return or exchange if they are unworn, in the original packaging and in a re-saleable condition.
Found something you love? Just click "Add to Basket", head to the checkout, and follow the steps to enter your details and payment method. Once confirmed, you’ll get an order confirmation email straight away.
Nope! You can check out as a guest. But creating an account makes it easier to track orders, manage subscriptions, and save your info for next time.
Start by clicking “Forgot password” on the login page. If that doesn’t work or your email isn’t recognised, get in touch and we’ll help you log back in.
We accept most major cards, PayPal, Apple Pay, and Google Pay. Choose whichever works best for you at checkout.
Not at the moment—we only offer immediate payment methods. But who knows what the future holds?
Yes – for UK customers, all prices shown include VAT. No hidden fees or surprises at checkout.
This could be down to an expired card, incorrect details, or a payment block by your bank. Double-check everything and try again. Still no luck? Your bank may be able to help.
Every email from us has an “Unsubscribe” link at the bottom. One click and you’ll be off the list (though we’ll miss you!).
Check your junk or spam folder first. Still nothing? You might’ve entered your email wrong—contact us and we’ll resend it.
It’s a monthly subscription that delivers a new pair of underwear or socks to your door. You’ll also get exclusive designs, early access to drops, surprise goodies, and free UK delivery every month.
It depends on the product and location. Prices start from around £5/month. Visit our subscription page for the most up-to-date pricing and options.
We accept most major cards, PayPal, Apple Pay, and Google Pay. Choose whichever works best for you at checkout.
Easy. Just log in to your account, go to "Manage Subscription", and choose to cancel or skip a month. Make sure to do this before the 1st of the month to avoid being charged.
Yes – you’ll need to create or log in to your account using the same email used at checkout to make any changes, pause, or cancel.
No—subscriptions already come with built-in discounts and perks, so promo codes aren’t valid on subscription purchases.
You can only return subscription items if they’re faulty (as long as it’s unopened and in its original packaging).
Head to “Manage Subscription” in your account and update your preferences there. Just make sure to do it before the next billing date (1st of the month).
You’ll be charged for your first subscription when you sign up. After that, billing takes place on the 1st of each month, with retry attempts on the 2nd and 3rd. If payment still fails by the 7th, the subscription will be cancelled.
Subscriptions are shipped on the 2nd or 3rd of each month and usually arrive within 3–5 working days.
Absolutely! If you want both underwear and socks, you can set up separate subscriptions for each. Just note that additional subscriptions will start from the following month.
Yes! You can buy a 3-, 6- or 12-month subscription gift card which gets sent physically to the recipient. They redeem it online and get a surprise each month—no ongoing commitment required.
Currently, subscriptions are UK-only. But stay tuned—we’re working on making it international soon!
If you’re not a fan of the month’s design, we unfortunately can't offer a refund or exchange.
An OddBalls digital gift card is the perfect last-minute present. Choose your amount, add a personalised message, and we’ll email it directly to the recipient—ready to use straight away.
Just add your items to the basket and enter the gift card code at checkout. If there's any balance left, you can use it on a future order too.
We’ve got gifting covered! Choose from:
If you’ve received a physical gift subscription card, just go to the OddBalls website, enter the unique code, and start building your subscription.
Yes – as long as it’s within 30 days of dispatch, unworn, and in its original packaging, we can offer a refund or exchange to the original payment method.
Yes – as long as you're shopping on the OddBalls website, digital gift cards work across currencies and countries.
Every product page includes a handy size guide. If you're in between sizes, we usually recommend sizing up for maximum comfort.
Most of our products are available from XS to 3XL, though ranges can vary. If your size isn’t listed, it may be out of stock—we’re always working to expand our size range.
We recommend going one size up for the comfiest fit. Tight underwear = no fun.
Wash your underwear at 30°C, avoid bleach or softeners, and air dry where possible. For bamboo products, stick to a cool cycle and hang to dry—bamboo is a delicate fibre.
OddBalls launched in 2014, created to shake up the boring underwear market with bold, vibrant designs. Since day one, our mission has been to bring joy and comfort through colourful prints and top-quality products. OddBalls isn’t just about fun underwear—it’s about championing diversity and inclusion with something for everyone. Whether you're after boxers, briefs, knickers, or undies—call them what you like—we’ve got you covered.
Recognising our potential to do even more, we decided to use our bright, fun underwear to raise awareness for several charities as well as Testicular Cancer. We’re proud to have worked with amazing charities through partnerships with organisations like The OddBalls Foundation, Movember, Prostate UK, My Name’5 Doddie Foundation, Alzheimer’s Research UK and more.
Recognising our potential to do even more, we decided to use our bright, fun underwear to raise awareness for several charities as well as Testicular Cancer. We’re proud to have worked with amazing charities through partnerships with organisations like The OddBalls Foundation, Movember, Prostate UK, My Name’5 Doddie Foundation, Alzheimer’s Research UK and more.
A portion of every sale from these collections is donated directly to the charity. Check the product description to see exactly how much your purchase contributes.
The OddBalls Foundation is our registered charity focused on raising awareness of testicular cancer. It runs university ambassador programmes, school visits, and educational campaigns—funded by profits and donations from our products.
If you're a student passionate about health and wellbeing, you can apply to become a University Ambassador through the OddBalls Foundation. You’ll spread awareness and join a movement of bold changemakers.
We’re always up for creative partnerships! If you love the brand and share our values, visit our Affiliate page to sign up today.
Yes! We regularly share exclusive discount codes via email, social media, and on-site pop-ups. Want first dibs? Sign up to our newsletter for subscriber-only offers.
Check for:
Still not working? Contact us and we’ll take a look.
Unfortunately not—promo codes must be applied at checkout. If you missed it, save it for your next order!
Most codes apply to full-price items. Some exclusions may include:
We'll always state any exceptions clearly.
You can enter your voucher or discount code in the “Discount Code” box at checkout. The discount will be applied automatically to your order total.
No — only one voucher or discount code can be used per order. If you have multiple codes, we recommend using the one that gives you the biggest saving.
Yes— voucher expiry dates vary depending on the promotion. You can find the expiry date in the email or message where you received your code. If you’re unsure, contact customer service before placing your order.
If your voucher or discount code isn’t working, check the expiry date, terms, and
that you’ve entered it exactly as shown. If it still doesn’t work, get in touch with our team and we’ll help resolve it.
Yes—OddBalls ships to EU countries and worldwide. International shipping options, costs, and delivery times will appear at checkout based on your location.
We do our best to make international shopping simple and clear.
Yes! All international orders include tracking, which will be sent to you via email once your parcel leaves our HQ.
Refer a friend and they’ll get 25% off their first order (excluding custom items, gift cards, sale, or subscriptions). Once they order, you’ll get your own 25% discount code via email.
Refer a friend and they’ll get 25% off their first order (excluding custom items, gift cards, sale items, and subscriptions). Once they’ve checked out, we’ll send you a 25% off discount code via email.
Nope! Refer as many friends as you like. Each time someone places their first order using your link, you’ll get another 25% off code.
No—this offer is for first-time customers only.
Click the unique link sent by your friend and shop as usual. Add items to your basket and checkout, your 25% off discount code will be automatically applied to your order.
Referral codes can’t be used on:
But they do work on full-price multipacks and bundles.
Each referral voucher is valid for 90 days from the date you receive it.
We’re always on the lookout for great people! Check our Careers page or LinkedIn for any open roles at our HQ in the North East.
Yes—but it’s run by the OddBalls Foundation, our charity partner. Ambassadors help raise awareness for testicular cancer across UK universities and campuses.
If you're a content creator who shares our love for bold designs and feel-good causes, we’d love to hear from you. Send us an email or visit our Affiliates page to find out more.
