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Standard UK delivery takes 2โ4 working days after dispatch. If you need your order sooner, select Express Delivery at checkout for faster shipping.
Yes โ we offer Next Working Day Delivery on eligible orders placed before the cut-off time. Exact cut-off times and pricing are shown at checkout.
Absolutely โ OddBalls ships across the EU and globally. International shipping options, delivery times, and costs will be displayed at checkout based on your location.
If youโre in the EU, orders under โฌ150 wonโt be charged import duties or tax. For orders over โฌ150 or outside the EU, local charges may apply depending on your countryโs regulations.
Start by checking your tracking link and allowing a few extra days (especially during peak times). If itโs still missing, drop us a message with your order number and weโll sort it.
Check safe places, ask your neighbours, or look behind bins โ it happens! If you still canโt find it, get in touch with your order number and weโll help track it down or arrange a replacement.
Yes โ but only if the order hasnโt shipped yet. Contact us as soon as possible and weโll try our best to update it before dispatch.
No worries โ once we receive it back at our warehouse, weโll automatically issue a refund.
You can return your order within 30 days of the delivery date. All returned items must be unused, in their original OddBalls packaging, and in a re-saleable condition. Items returned outside of these conditions may be sent back to you and will not be refunded. We do not offer exchanges, so all approved returns are refunded only. Original delivery charges from your order are non-refundable.
Sign in to your account and go to the Accounts page. Click Returns, find your order and select Start return. Then choose the items youโd like to return and tell us why.
Weโll review your request and get back to you within 1โ2 business days.
Once your return has been approved, write your return reference and order number on a piece of paper and place it inside the parcel.
Send your parcel to:
OddBalls Returns
Unit L3 Intersect 19
Tyne Tunnel Trading Estate
North Shields
NE29 7UT
United Kingdom
Return postage is at your own cost, and we strongly recommend using a tracked delivery service.
Yes, return postage costs are the responsibility of the customer. Any postage fees paid on your original order will not be refunded.
Yes, individual items from a bundle can be returned. If you do this, your refund will be calculated based on the value of each item within the bundle at the time you placed your order, rather than the individual product price listed on the website.
If your order included a free gift and, after your return is processed, the remaining order value falls below the free gift threshold, the free gift must also be returned. If the free gift is not returned, the value of the item will be deducted from your refund.
No, weโre unable to accept hand-delivered returns. Our office and warehouse locations are not open or accessible to the general public.
Unfortunately, underwear items that were supplied in paper packaging cannot be returned if the packaging has been opened. This applies to all underwear types, not including bralettes, and is due to hygiene reasons.
We do not offer exchanges. Once your return has been received by our warehouse, refunds are processed within 14 working days. Youโll receive an email notification once your refund has been completed.
If your order arrives damaged or faulty, please contact our customer service team as soon as possible. Make sure to include your order number and clear photographs of the issue so we can investigate and help resolve it quickly.
Any damaged or faulty items should be reported as soon as possible after delivery. Promptly contacting us helps ensure we can resolve the issue efficiently.
Found something you love? Just click "Add to Basket", head to the checkout, and follow the steps to enter your details and payment method. Once confirmed, youโll get an order confirmation email straight away.
Nope! You can check out as a guest. But creating an account makes it easier to track orders, manage subscriptions, and save your info for next time.
Start by clicking โForgot passwordโ on the login page. If that doesnโt work or your email isnโt recognised, get in touch and weโll help you log back in.
We accept most major cards, PayPal, Apple Pay, and Google Pay. Choose whichever works best for you at checkout.
Not at the momentโwe only offer immediate payment methods. But who knows what the future holds?
Yes โ for UK customers, all prices shown include VAT. No hidden fees or surprises at checkout.
This could be down to an expired card, incorrect details, or a payment block by your bank. Double-check everything and try again. Still no luck? Your bank may be able to help.
Every email from us has an โUnsubscribeโ link at the bottom. One click and youโll be off the list (though weโll miss you!).
Check your junk or spam folder first. Still nothing? You mightโve entered your email wrongโcontact us and weโll resend it.
Itโs a monthly subscription that delivers a new pair of underwear or socks to your door. Youโll also get exclusive designs, early access to drops, surprise goodies, and free UK delivery every month.
It depends on the product and location. Prices start from around ยฃ5/month. Visit our subscription page for the most up-to-date pricing and options.
We accept most major cards, PayPal, Apple Pay, and Google Pay. Choose whichever works best for you at checkout.
Easy. Just log in to your account, go to "Manage Subscription", and choose to cancel or skip a month. Make sure to do this before the 1st of the month to avoid being charged.
Yes โ youโll need to create or log in to your account using the same email used at checkout to make any changes, pause, or cancel.
Noโsubscriptions already come with built-in discounts and perks, so promo codes arenโt valid on subscription purchases.
You can only return subscription items if theyโre faulty (as long as itโs unopened and in its original packaging).
Head to โManage Subscriptionโ in your account and update your preferences there. Just make sure to do it before the next billing date (1st of the month).
Youโll be charged for your first subscription when you sign up. After that, billing takes place on the 1st of each month, with retry attempts on the 2nd and 3rd. If payment still fails by the 7th, the subscription will be cancelled.
Subscriptions are shipped on the 2nd or 3rd of each month and usually arrive within 3โ5 working days.
Absolutely! If you want both underwear and socks, you can set up separate subscriptions for each. Just note that additional subscriptions will start from the following month.
Currently, subscriptions are UK-only. But stay tunedโweโre working on making it international soon!
If youโre not a fan of the monthโs design, we unfortunately can't offer a refund or exchange.
An OddBalls digital gift card is the perfect last-minute present. Choose your amount, add a personalised message, and weโll email it directly to the recipientโready to use straight away.
Just add your items to the basket and enter the gift card code at checkout. If there's any balance left, you can use it on a future order too.
Weโve got gifting covered! Choose from:
If youโve received a physical gift subscription card, just go to the OddBalls website, enter the unique code, and start building your subscription.
Yes โ as long as itโs within 30 days of dispatch, unworn, and in its original packaging, we can offer a refund or exchange to the original payment method.
Yes โ as long as you're shopping on the OddBalls website, digital gift cards work across currencies and countries.
Every product page includes a handy size guide. If you're in between sizes, we usually recommend sizing up for maximum comfort.
Most of our products are available from XS to 3XL, though ranges can vary. If your size isnโt listed, it may be out of stockโweโre always working to expand our size range.
We recommend going one size up for the comfiest fit. Tight underwear = no fun.
Wash your underwear at 30ยฐC, avoid bleach or softeners, and air dry where possible. For bamboo products, stick to a cool cycle and hang to dryโbamboo is a delicate fibre.
OddBalls launched in 2014, created to shake up the boring underwear market with bold, vibrant designs. Since day one, our mission has been to bring joy and comfort through colourful prints and top-quality products. OddBalls isnโt just about fun underwearโitโs about championing diversity and inclusion with something for everyone. Whether you're after boxers, briefs, knickers, or undiesโcall them what you likeโweโve got you covered.
Recognising our potential to do even more, we decided to use our bright, fun underwear to raise awareness for several charities as well as Testicular Cancer. Weโre proud to have worked with amazing charities through partnerships with organisations like The OddBalls Foundation, Movember, Prostate UK, My Nameโ5 Doddie Foundation, Alzheimerโs Research UK and more.
Recognising our potential to do even more, we decided to use our bright, fun underwear to raise awareness for several charities as well as Testicular Cancer. Weโre proud to have worked with amazing charities through partnerships with organisations like The OddBalls Foundation, Movember, Prostate UK, My Nameโ5 Doddie Foundation, Alzheimerโs Research UK and more.
A portion of every sale from these collections is donated directly to the charity. Check the product description to see exactly how much your purchase contributes.
The OddBalls Foundation is our registered charity focused on raising awareness of testicular cancer. It runs university ambassador programmes, school visits, and educational campaignsโfunded by profits and donations from our products.
If you're a student passionate about health and wellbeing, you can apply to become a University Ambassador through the OddBalls Foundation. Youโll spread awareness and join a movement of bold changemakers.
Weโre always up for creative partnerships! If you love the brand and share our values, visit our Affiliate page to sign up today.
Yes! We regularly share exclusive discount codes via email, social media, and on-site pop-ups. Want first dibs? Sign up to our newsletter for subscriber-only offers.
Check for:
Still not working? Contact us and weโll take a look.
Unfortunately notโpromo codes must be applied at checkout. If you missed it, save it for your next order!
Most codes apply to full-price items. Some exclusions may include:
We'll always state any exceptions clearly.
You can enter your voucher or discount code in the โDiscount Codeโ box at checkout. The discount will be applied automatically to your order total.
No โ only one voucher or discount code can be used per order. If you have multiple codes, we recommend using the one that gives you the biggest saving.
Yesโ voucher expiry dates vary depending on the promotion. You can find the expiry date in the email or message where you received your code. If youโre unsure, contact customer service before placing your order.
If your voucher or discount code isnโt working, check the expiry date, terms, and
that youโve entered it exactly as shown. If it still doesnโt work, get in touch with our team and weโll help resolve it.
YesโOddBalls ships to EU countries and worldwide. International shipping options, costs, and delivery times will appear at checkout based on your location.
We do our best to make international shopping simple and clear.
Yes! All international orders include tracking, which will be sent to you via email once your parcel leaves our HQ.
Refer a friend and theyโll get 25% off their first order (excluding custom items, gift cards, sale, or subscriptions). Once they order, youโll get your own 25% discount code via email.
Refer a friend and theyโll get 25% off their first order (excluding custom items, gift cards, sale items, and subscriptions). Once theyโve checked out, weโll send you a 25% off discount code via email.
Nope! Refer as many friends as you like. Each time someone places their first order using your link, youโll get another 25% off code.
Noโthis offer is for first-time customers only.
Click the unique link sent by your friend and shop as usual. Add items to your basket and checkout, your 25% off discount code will be automatically applied to your order.
Referral codes canโt be used on:
But they do work on full-price multipacks and bundles.
Each referral voucher is valid for 90 days from the date you receive it.
Weโre always on the lookout for great people! Check our Careers page or LinkedIn for any open roles at our HQ in the North East.
Yesโbut itโs run by the OddBalls Foundation, our charity partner. Ambassadors help raise awareness for testicular cancer across UK universities and campuses.
If you're a content creator who shares our love for bold designs and feel-good causes, weโd love to hear from you. Send us an email or visit our Affiliates page to find out more.
