Frequently Asked Questions
HOW DOES AN ODDBALLS MEMBERSHIP WORK?
Once you’ve signed up, you will have free UK shipping on any order while you are a member. You will need to use the email address you signed up with. We will also email out discount codes straight to your inbox. It’s important that you’re opted into receiving emails from us to benefit from these. Sign up here
CREATING AN ACCOUNT
Please note changes must be made prior to the 1st of the coming month so we have time to process them! If you contact us to make a change on the 1st, we will not be able to process it.
WHEN DO MY PRODUCTS ARRIVE?
WHEN WILL I BE CHARGED FOR MY PRODUCTS?
We have to take payment before the products are packed and shipped from us each month. If there is an issue with payment we will contact you by email. The email you will receive the notifications from is poke@myoddballs.com.
HOW DO I AMEND MY STYLE/SIZE/TYPE/ADDRESS?
Please note changes must be made prior to the 1st of the coming month so we have time to process them! If you contact us to make a change on the 1st, we will not be able to process it.
CAN I HAVE MORE THAN ONE MEMBERSHIP?
Or, if you would like the current month's design, you will need to take that one out as a brand new Membership from the website. Your packs will arrive separately, even if they have been added onto an existing one or are going to the same address, so don't worry if one arrives before the other.